FAQ

Frequently asked questions

How can i checkout if i don't have a PayPal account?

https://www.veganatic.co/pages/how-to-checkout-with-credit-debit-car

How can I return my item?

Please contact us through the contact form in the navigation bar.

I've not received my order, what do I do?

Please contact us and we will resolve this issue for you. However, please note that after you have placed your order, you must report its non-arrival within 40 days to be eligible for a new item or a refund.

Can I securely order through any mobile device?

Yes, our website has a 128-bit SSL certificate and orders are processed through secure PayPal checkout.

Can I modify or adjust my order?

Yes, contact us within 1 hour of placing an order to cancel it and re-order.

How fast do you ship out the orders?

We will ship out your order within 5 days.

Where do you ship from?

We ship from various states of USA.

Why did I receive my products in separate packages?

Your products may have been shipped from different warehouses.

Can I return a product if i received it damaged/ different from the product photo?

Yes, but you have to contact our customer service with necessary proof to lead you through the process.

Can I become your brand ambassador?

Yes, please contact us on our Official instagram (link at the bottom of our site).

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